FAQ

PRODUCTS

  

What if the item I received is incorrect or damaged during shipment?

  • In a rare case if your order is delivered damaged or incorrectly, please contact us right away so we can process a replacement.

What's the warranty policy?

  • We offer a 30-day limited warranty on our products. See our warranty policy for more details.

What if the item I want is out of stock?

  • Please enter your email address in the "Contact us" link on the product page so we can let you know when this items comes back in stock.
 

ORDER

How do i track my order?

  • A tracking number will be emailed to you after your order has been processed, usually within 48 hours after you placed an order. Please allow 1-2 business days for the tracking number to be updated with the shipping carrier.

What payment methods do you accept?

  • We accept Visa, MasterCard, Discover, American Express, and PayPal.

How can I cancel my order?

  • If you need to cancel or edit an order, please do so within 24 hours after you placed an order.

SHIPPING

Do you offer free shipping?

  • Yes, we offer free shipping on all orders to the 48 continental US states, excluding PO or Military APO/FPO Boxes.

Do you offer international shipping?

  • Due to the restriction of our product, we don't offer international shipping for time being

How long will it take to get my order?

  • For US orders, shipping can take 2-5 business days plus 1-2 days processing time. If you believe your order is delayed or lost, please do not hesitate to let us know.

What is your shipping service and carriers?

  • Most orders are shipped via UPS / Fedex Ground service. For small parcel, we ship with USPS First class and Priority mail. 

RETURN

How do i return or exchange?

  • We offer an easy 3-step return process. Check out our Return Policy page for instructions

How will my money be refund?

  • Once confirmed, your refund will be issued back to the original form of payment. Please allow 4-5 business days for the refund process to complete.